Lily AI is excited to announce that James Beauchamp has joined its executive team as the first Senior Vice President of Customer Success. Reporting to Ahmed Naiem, President and Chief Revenue Officer, Beauchamp will be responsible for ensuring that customers have an ongoing strategic partner to help them drive growth via the accelerated adoption of AI throughout their enterprise. This new leadership position is critical in answering the incredible market demand for Lily AI and supporting the growth of our client base.
“Just as our retail clients are committed to delivering the most positive customer experiences possible, so too is Lily AI dedicated to delivering the highest level of both strategic and operational support,” said Naiem. “I am thrilled to have James lead the Customer Success team during this period of hyper-growth.”
Beauchamp has an accomplished professional background, with 15+ years of experience in building customer success teams to support brands across multiple verticals, most significantly enterprise retailers and brands. Most recently, he spent eight years focusing on customer success at Zeta Global, rising to the level of Senior Vice President of Client Services. Previously, Beauchamp held roles of increasing responsibility at eBay Enterprises focused on client partnership, analytics, strategy, and CRM delivery.
“I am thrilled to contribute to this dynamic, growing, and forward-thinking Company,” said Beauchamp. “The intersection of retail and AI is an exciting space and I look forward to supporting the team as we continue to do phenomenal things for our customer portfolio of world-class retailers. As Lily continues to transform how artificial intelligence augments retail teams and enhances customer experiences, I am ready to further our efforts in offering unparalleled service, customer collaboration, and strategic leadership in 2024 and beyond.”
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