One of the biggest unsolved challenges in ecommerce is how to replicate the in-store experience of being able to communicate the fit and feel of each product, and understand each customer's emotional context as they shop. Lily AI's Intelligence Platform uses AI to:
auto-tag products with the richest set of attributes possible
extract and predict the emotional context of each shopper using existing anonymized customer data to
deliver highly relevant and individualized experiences on ecommerce sites and in outbound communications.
Lily AI helps brands to see customers as they see themselves. The company is a female-founded startup headquartered in Mountain View, CA, and is backed by Canaan Partners, NEA, Fernbrook Management and Unshackled Ventures, among others. Our customers range from big box stores to specialty brands to full-line department stores to resale marketplaces.Join our team
Diane von Furstenberg
Today consumers have unlimited access and an abundance of options, and yet retail is failing consumers. Never before have consumers had such unadulterated access to choices, but they’re not buying. Why? Because through all the improvements in tech, retail has forgotten just how personal shopping is.
It’s not just about what the clothes look like - it’s how they make us feel. That is why purchasing clothing and accessories is one of the most intimate and personal of activities. Yet retail has treated it as purely a numbers game.
Lily AI brings emotional intelligence to retail to see shoppers as more than the click in order to create a more relevant and curated shopper experience. By incorporating a user’s emotional context, we’re able to understand and predict the most powerful element in shopping - why - to serve up the most relevant options.
Lily AI is able to deliver on such a transformative approach because we started with solving a deep-rooted customer problem, believing in the power of good data and understand the importance of human connection.
We take a customer-first approach, and are built as a customer solution for your business. Not a business solution for your customers. We believe that serving your customers first will serve your brand forever.
We humanize customer data. Rather than personalizing data points, our psychographics analyze a user's behavior, interests, fears and values - creating an intimate, emotional connection with your customers.
Our culture is how we are going to win. It is how we do things. Our culture is defined by our values and the behaviors that embody those values.
The best way to obsess about the customer is to empathize with them
Leaders create and communicate a bold direction that inspires results
Accomplish more with less
Leaders respectfully challenge decisions when they disagree
Leaders don't just manage, they do
Leaders expect and require innovation
All leaders are owners
Leaders have relentlessly high standards, sometimes unreasonably so
Leaders succeed because they have strong judgment and good instincts
Leaders are never done learning and always seek to improve themselves
Leaders don't shy away from failure
We believe in hiring a diverse team of ambitious self-starters. People who know how to think for themselves, live our values, and have fun with each other. These are the faces of those amazing people. Add your face to this page!
Learn more about how your customer data can be taken deeper with Lily AI’s Computer Vision and Artificial Intelligence to identify all the product details that matter.