Online Consumer Behavior Evolves, So How Are People Shopping Online in 2021?
The relentless rise of omnichannel retail continues to reshape consumer behavior in fashion and e-commerce as a whole. Currently, 33% of retail sales in the United States are through e-commerce, with even more customers lured online since the pandemic. Not all companies are equipped to handle the influx, however. Retailers need to invest in new skills, new technology and new processes to compete. This also requires a bolder approach to personalization and product data. With the incumbent strategy falling short of consumer needs, here’s what retailers must do to respond to online consumer behavior in 2021.